“Conflicts aren’t always bad,” says Dr. Kelly Willenberg, DBA, RN, CCRP, CHC, CHRC, Manager of Kelly Willenberg & Associates. She is a big advocate of what she calls “conflict literacy,” or the art of negotiating so everyone feels heard and all points of view are taken into account for teams to function optimally.
For Willenberg, the greater risk is total freedom from conflict for the wrong reasons. “Some tend to withdraw rather than get involved,” for fear of conflict, she says. That doesn’t help anyone, she says, because sometimes the employee checks out and the organization is robbed of its perspective and sometimes good ideas.
“Everyone has a right to be heard,” says Willenberg, “but unfortunately some people are defeated before it starts” because they don’t know how to get involved, negotiate and express themselves while taking into account the perspectives and opinions of others .
The COVID-19 pandemic has brought the importance of this problem to the fore, says Willenberg. “People had to learn to adapt and work together in new ways,” she notes, as “crisis management became incredibly valuable”.
The art of having a strategic advantage in compliance conflict management
Join Willenberg and Dawn N. Pittinger, MBA, CHRC, CRCP, Research Billing Compliance Manager for the Moffit Cancer Center, in September when the ACRP 2021 virtual program resumes. Willenberg and Pittinger will share tips and tactics to help teams and individuals function better in the workplace.
View session details and log in>
In addition, Willenberg emphasizes that nobody should passively play the victim. It is the duty of employees to get involved and make their voices heard. She names a major annoyance: people who turn off their cameras during online team meetings.
“The camera should be left on to show engagement, among other things,” she notes, calling the habit a bad sign worth addressing. “If you mute and leave the camera, how do I know if you’re paying attention? People [may be trying to] Avoid situations by turning off the camera. “
Author: Michael Causey